TAPESTRY FAQS

The first step is to try resetting your password. Just click on “Having trouble logging in?” on the main login page, then enter your email address. We’ll send you a password reset link—be sure to check your spam or junk folder, just in case it ends up there.

If you don’t receive the email or the reset doesn’t work, feel free to reach out to us at customer.service@eyfs.info and we’ll be happy to help.

The easiest way to do it in bulk is through the Manage Relationships button on the Manage Relatives page on the Control Panel. Alternatively, edit an individual parent and scroll to the bottom of the page.

This tutorial covers both options for you. 

Enrolling children will not automatically become active on your account at a specific time, you will need to manually activate them.

If you are unable to activate your enrolling children, this will be because your subscription is full. You may want to go through your list of children to see if any could be deleted which will free up spaces on your account. If not, you will need to increase your subscription. You can upgrade your subscription through your FSF account or alternatively, get in touch with us at customer.service@eyfs.info and we’d be happy to help.

Parents can be linked to multiple children on the same account so you don’t need to add more than one account for a parent if they have siblings at your school/setting.

This tutorial goes through how to link parents and children together on Tapestry.

A manager on your Tapestry account can set the permissions for relatives so they can receive notifications. This can be done through the Control Panel > User Permissions > Relatives tab > Notifications.

Relatives will then be able to choose their notification preferences through their own account. We have a guide to support them with doing this which we have attached for you here.

If a parent already has a login, setting them up on a new Tapestry account won’t affect their access to other settings. You can simply add them as a relative by following the usual steps.

If you chose to activate the parent by sending an activation email, it’s likely the email may have landed in their spam or junk folder.

It’s worth asking them to check there first. If they still can’t find it, you can verify their email address via the Control Panel → Manage Relatives page.

If the address is correct, you can resend the activation email by following these steps.

Yes! Tapestry supports teachers and subject leaders with features like ‘Flags’ for tagging observations by subject, making it easy to track curriculum coverage and spot learning trends. It also captures learning in diverse ways—photos, videos, and written notes—ideal for subjects like PE, art, and science. With ‘Activities’ and ‘Child Login’, children can engage directly, encouraging independence and a well-rounded view of their progress.

Take a look here for more information.