In this tutorial we’ll take a look at the process of logging in and resetting your password if you are set up on multiple Tapestry accounts with the same email address.
Tapestry allows users to use the same email address for several profiles as long as they are not within the same Tapestry account. So you can’t be a staff member and relative with the same email address on the same account.
Let’s start by looking at the logging in process.
Logging in
On both the browser and app version of Tapestry, if an email address is linked to more than one profile, when you login the system will recognise that the email address is linked to several profiles, and will give you the option to choose which account you wish to enter.
- If the accounts have the same password: you will be able to choose which account to Log in to.
- If the accounts have different passwords: you will be Log in to the account you just input the password for, or select the account with the different password and you will need to enter that account’s password to login.
If you would like to switch between accounts then on the browser you will need to log out and then login again, this time selecting the other account to enter.
On the app it’s possible to have both accounts logged in to for easy switching. Please take a look at this tutorial for further information: Switching accounts on the app.
Resetting Your Password
When you have more than one account registered under the same email address, requesting a password can sometimes be confusing.
The most important thing to bear in mind is that, whenever a user who has more than one account registered under the same email address requests a reset password email, the system will issue one reset email for each of the active accounts the email is registered for. So, you will have to make sure that you are following up the reset link for the account you need to change your password for. In order to reset your password you need you click on ‘Forgot your password?‘ on the Tapestry login page.
Then enter your email address and select ‘Send Password Reset Email’.
A confirmation message will then load.
If you have more than one account, you will have to wait until you have received as many reset password emails as accounts you own. In the email you will be able to see the name of the setting that each password reset is for.
Once you have found the email that corresponds to the account you need to reset your password for, you will need to click into the email and then simply select the Reset your password link.
You will then need to come up with a new password that fulfils the minimum requirements displayed, and a new PIN, which will allow you to log in much quicker when using the app. For security reasons, we also recommend that you have different PIN numbers for each account.
By clicking on Save the request will be processed and your password for the selected account will be changed.
