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Learning Lab » Tips & Tricks » Key considerations with the Messaging functionality on Tapestry

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  • Tips & Tricks

Key considerations with the Messaging functionality on Tapestry

  • March 24, 2025
  • By Alexandra
  • 4 min read

In this quick guide, we will take you through the key things you may want to consider before using the Messaging feature on Tapestry.

Who can use it?

Messages can be sent between two individuals.

  • Staff can message relatives or other staff members.
  • Relatives can only message staff members (not other relatives).

 

If you decide you, as an individual user, don’t want to send or receive messages, you can turn it off for yourself from your ‘Edit Preferences’ page. You can find this in the drop down from your username on the browser version of Tapestry.

Where can it be used?

You can use Messaging on the iOS, Android or Amazon Fire apps as well as on the browser version of Tapestry. You do need to be connected to the internet though and if you’re using the app, you need to be on the latest version. We recommend you check regularly for any Tapestry app updates.

What can it be used for?

These are some of the things our Tapestry customers have told us they like to use messaging for:

  • A way for parents to send staff a quick notification about something e.g. they’re running late for a pickup/drop off.
  • A way for staff to send a quick note to a specific parent e.g. They found an item of clothing and directions on when to collect it.
  • Conversations around something posted on Tapestry.
  • Requests for in person conversations.
  • Requests from parents for an additional session.
  • A way for staff to share information or requests with each other.

What else should I know?

  1. Managers on the account can view all messages between users.
  2. You currently can’t send messages to multiple users (group messages) or send attachments via Messaging. We do plan on adding both pieces of functionality in later Messaging releases. If you would like to be updated about either/both, please get in touch with us by emailing customer.service@eyfs.info.
  3. You can find our detailed tutorials in the ‘Messaging’ section on our tutorials list.

What do I need to think about/do before turning it on for my school/setting?

  • Policies: You should share any existing policies you have around direct messages with the people you will enable Messaging for. If you don’t have any yet, or they need to be reviewed, it might be worth revisiting them or creating some new ones around the appropriate use of Messaging e.g. when messages should be sent/replied to, what parents can expect in terms of speed of replies, and if there are any topics that you request parents contact a specific person about.
  • Who you’d like to be contactable: Think about whether you would like all or just some staff users to access the messaging feature. For example, if you have staff members on your account who don’t login frequently and are likely to miss messages, you may choose to disable it for them. It they are a full staff/pin only staff member, Messaging can be disabled for them individually via User Permissions. If they are a Manager, they will need to turn it off for themselves in their Edit Preferences screen. In this case, we advise you turn on Messaging for staff only to set their preferences correctly, then turn it on for relatives.
  • Announcing the feature: Before you turn Messaging on, it’s a good idea to tell the staff and relatives on your Tapestry account that you’re going to do so, especially if you are changing from a current messaging system to Messaging on Tapestry. Head to our resources section to find some useful ones to get you started on this.
If you have any questions or feedback about Messaging, you can email us at customer.service@eyfs.info.

Alexandra

Product Support Specialist

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