Introducing the Tapestry New Look
The refreshed design arrived in September 2024, and was built to make Tapestry work even better for you.
Screen readers: Welcome to the fresh new look! This animation shows the previous Tapestry design being crafted into the new Tapestry design. Hands appear throughout the animation to push or pull elements of the screen into their new positions, as well as paint and build parts of it. The navigation menu for Tapestry’s new look is now on the left hand side of the screen, and our colours have changed from blue to aubergine purple.
Jump straight into...
Explore the New Tapestry Look in Detail
Download our user guides to get started.
Manager User Guide
Web browser version.
Staff User Guide
Web browser version.
Staff & Manager App Guide
App guide for Apple, Android, and Amazon Fire devices.
Download the Tapestry app
Available for Apple, Android, and Amazon Fire devices!
What to Expect
Easier Navigation, Same Tapestry
We’ve reorganised key areas so the tools you use most are quicker to find and simpler to access. What you do in Tapestry isn’t changing, though; it’ll just be easier to get around!
Built for Future Growth
Tapestry is continuously evolving, and this updated layout gives us space to grow with you. New features can now fit in logically— without adding complexity.
Consistent Across Devices
The refreshed design works seamlessly whether you’re on desktop or mobile. The app now looks and feels much more like the browser version, making the whole experience more consistent and easier to use.
A Fresh, Neutral Design
The new design brings a more modern, neutral feel that suits the variety of schools and settings using Tapestry. It’s a visual refresh, but everything still works just as simply and efficiently as before.
Have You Got Questions about Tapestry’s New Look?
If you have other questions not covered here, do drop our friendly Product Support team an email! We’d love to hear from you.
General information about the new look
What has changed?
The main change you’ll notice is the navigation menu. It’s moving from the top of the screen to the left-hand side.
The update was thoughtfully designed to make accessing key features more intuitive and to allow for new tools to be introduced without adding complexity.
Why did you update Tapestry’s design?
This thoughtful, award-winning redesign is aimed at making your experience smoother and more consistent, while laying the groundwork for new features in the future.
We’ve already added a considerable number of features since, including accidents at home and incident forms, medication records, in-app parent payments, revenue reports, Funding Loop, Xero and Quickbooks compatible exports, MIS integration via Wonde and more!
When did the new Tapestry look go live?
The updated design is live now, and was originally released in September 2024!
Can I switch back to the old Tapestry?
No. We started a phased rollout for all existing customers from the 11th of February 2026.
Was any of our data, settings, or preferences lost in the move to the new look?
No, nothing was lost. All your data – including accident forms, registers, and anything else you’ve added – remained exactly as it was. That includes any data you needed to retain for compliance purposes. Your preferences and settings also stayed the same. Nothing needs to be reconfigured.
Are my login details, PINs, and access levels still the same?
Yes, absolutely. Your login details, PINs, and access levels all carried over exactly as they were. You won’t need to reset anything – all user accounts remained fully intact with no changes to how you access Tapestry.
How did the use of the site and app change?
The layout changed slightly, but the core features, like creating observations, sending and receiving invoices, and monitoring progress, still work in the same way. Features are now accessed in a left side menu, rather than at the top of the screen.
Did this affect my saved links or bookmarks?
No. Your saved bookmarks should continue to work as normal, and the website address (URL) hasn’t changed.
If your school or setting uses a proxy or whitelist, there’s no need to make any changes or involve your IT team (except perhaps to download the new app).
Did the parents at my setting know about the switch?
It’s always good practice to let families know about changes that may affect how they access Tapestry.
We did, however, also get in touch with parents and carers ourselves:
- We sent all parents and carers with an active profile a service email explaining the release of the new Tapestry app and what this meant, including that this was a separate app and that the old app would soon stop working.
- We also shared information through an in-product announcement sent to all active parent and carer profiles to explain the rollout process.
We understand that not all families will see or read these messages, though. For this reason, we recommended that settings and schools also communicate directly with parents to ensure everyone was aware of the change.
Sending a Memo from Tapestry is a simple and effective way to send notices out to parents. You can signpost families in your community to this page, particularly the downloadable guides and the FAQs.
The Tapestry App
Was this update available on mobile too?
Yes! We launched a brand-new app – Tapestry – Childhood Education Platform – to match the new design.
It was a separate app, not an update to the existing one at the time, so users needed to download it from the App Store, Google Play, or Amazon Appstore.
- Download the Tapestry app for Apple devices
- Download the Tapestry app for Android devices
- Download the Tapestry app for Amazon Fire devices
The Tapestry app has had seven updates since it first launched, introducing a mixture of new features and bug fixes.
What devices and operating systems does the app currently need?
We have a post that we will keep updated with this information that you can find here.
Why have the minimum requirements for the apps increased?
We know replacing working devices is a big ask, especially when budgets are already stretched. Please know this decision wasn’t taken lightly. Our aim is to keep Tapestry secure, reliable, and future-proof.
- Apple stopped supporting iOS 14 and below in 2021, which means those devices no longer receive security updates or protection against new threats.
- Google has also ended support for older versions of Android.
Because of this, apps like Tapestry cannot run safely or reliably on those systems.
This change is not about excluding older devices. It’s the direct result of Apple and Google ending support for them. We kept Tapestry working on older systems for as long as possible, but once they stop receiving security updates, we can no longer guarantee the safety of your data. In addition to this, older devices on older operating systems can’t run the modern web technologies we use now.
We understand how difficult this may be, and we’re truly sorry for the impact. Our priority is to protect your data and ensure Tapestry remains a dependable platform for years to come.
To make it a bit easier for you, we’ve put together a list of affordable device options.
What is happening to the old app?
You can keep using the current Tapestry app for now – there’s no immediate disruption. However, it will no longer receive updates and can’t be installed on new devices.
The app will be retired and stop working by spring 2027.
To continue enjoying Tapestry without interruption, please download the new app as soon as possible.
Don’t worry – your data and login details will stay the same. You’re simply moving to a newer, more modern platform.
Do you have any resources to get familiar with the new app?
You can get an overview of the new app with our user guides for staff and parents.
You can also check out the new Tapestry app tutorials.
Will all my data remain when I move to the new app?
Yes, nothing will be lost. All your data – including login details, observations, registers – will remain exactly as it is. Your preferences and settings will also stay the same.
The only thing you will need to reconfigure is your push notifications and biometrics. You will be prompted to do so when you first log in to the current app.
New look troubleshooting
Where’s the control panel gone?
We’ve had a few questions about where tools have moved in the new design. To make things easier, we’ve put together a short video guide. It shows you how to:
- Find the relocated tools
- Fix a common display issue (when the menu panel won’t scroll)
The new look isn’t working in my browser - why?
This usually happens if your browser or device is out of date.
- Devices running iOS 16 or below, or Android 8 or below, can’t support the modern web technologies the new design uses.
- Apple and Google no longer update those systems, which means browsers on them can’t keep up with current standards.
What you can do:
- Update your browser (Chrome, Safari, Firefox, etc.) to the latest version.
- Check your device is running iOS 16+ or Android 8+. If not, update your operating system when possible.
We know this can be frustrating, especially if your device feels like it should still work fine. But once Apple and Google end support for older systems, it becomes impossible for us to guarantee both security and reliability. Our goal is to make sure Tapestry remains safe and dependable on the devices you use every day.
Why can’t I find or download the new app on my device?
The app requires age verification before downloading. If your device hasn’t verified your age, the app may not appear in the store or allow download. You can fix this by verifying your age on your device. Follow the steps below based on your platform.
iOS:
- Open Settings → Screen Time → Content & Privacy Restrictions.
- If prompted, enter your Screen Time passcode.
- Tap Content Restrictions → Apps → select Allow All Apps or 17+ / 18+ as needed.
- Make sure your Apple ID date of birth shows that you’re 18+:
- Go to Settings → [your name] → Name, Phone Numbers, Email → Birthday.
- Restart the App Store and try downloading the app again.
Android:
- Open the Google Play Store app.
- Tap your profile picture → Settings → Family → Parental controls.
- Disable Parental controls if it’s on, or change App & Games to Allow All.
- Go to Account → Personal info & privacy → Date of birth.
- Confirm or update your date of birth. Google will verify your age automatically.
- Restart the Play Store and search for the app again.
Amazon Fire:
- Open Settings → Parental Controls.
- If Parental Controls are ON, you’ll need to enter your PIN.
- Tap Profile & Family Library → select the adult profile.
- Ensure the date of birth shows you’re 18+.
- Go to the Amazon Appstore, refresh it, and search for the app again.
Where can I find help if I need it?
Our Support Site includes walkthroughs and guides for the new design. And as always, our friendly support team is here if you need help. You can get in touch at customer.service@eyfs.info.